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Is it just me or has reliability taken a huge hit in the last couple of years?

Like, whenever someone says "I'll call you back until the end of the week" I find that I have to ask back: "Okay, but when would be the time to call back myself if I didn't hear from you?" And more often than not, this is what I actually have to do.

Doesn't matter if it's in a professional or personal context; if it's urgent or not; phone calls or mail; friends, colleagues or strangers.

Thoughts?